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Healthcare · Qatar · 95 employees · 3 clinics

Arabic self-service the clinical staff actually use.

A Qatari healthcare provider replaced HR emails and paper payslips with a bilingual self-service app — and stopped chasing HR requests entirely.

This is an illustrative case study — the customer name and quote are placeholders until we publish a story from a real pilot customer. The capabilities described (WPS, gratuity, Arabic self-service, multi-site rosters) ship in WorkMind today.
HR emails about payslips & leave
-92%
Payslip delivery — bilingual, on time
100%
From decision to full rollout
18 days

Customer story

Challenge

Paper payslips and an inbox full of HR requests

Gulf Health printed payslips at the head office and hand-delivered them to three clinics. Employees emailed HR to check leave balances, correct personal details, and confirm attendance corrections.

A single admin was spending most of her week answering questions that a self-service app could handle in seconds.

Solution

Arabic-first mobile self-service, everyone on it

Payslips move into the WorkMind employee app — Arabic by default for clinical staff, English for the head office. Push notifications land on pay day.

Leave requests, personal-detail updates and QID / passport renewals all move to self-service. Managers approve from the mobile app between patients.

Results

HR back to strategic work

HR-request volume on payslips and leave dropped 92% inside two months of go-live. Payslips reach every employee, bilingually, on the day payroll closes.

The HR admin now runs recruitment and onboarding instead of forwarding emails. Rollout across all three clinics took 18 calendar days.

Customer quote

Illustrative

Our clinical team works in Arabic. The moment payslips arrived on their phones in the language they think in, HR stopped being a bottleneck.

Fatima Hassan

Director of Operations, Gulf Health Services

Keep exploring

More customer stories.

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