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Retail · United Arab Emirates · 320 employees · 22 stores

One roster for 22 stores — and payroll that follows.

A UAE retail chain moved from a scheduling tool + separate payroll to WorkMind, and cut shift-error escalations by two-thirds.

This is an illustrative case study — the customer name and quote are placeholders until we publish a story from a real pilot customer. The capabilities described (WPS, gratuity, Arabic self-service, multi-site rosters) ship in WorkMind today.
Shift-related payroll escalations
-67%
On one roster, one payroll
22 stores
From kickoff to first payroll run
2 weeks

Customer story

Challenge

Three tools, one payroll, endless escalations

Nexa ran shifts in a rota app, attendance in a separate device at each store, and payroll in a spreadsheet. Every discrepancy — a swapped shift, a missed clock-in — became an escalation to payroll.

By the time the pay cycle closed, HR had spent days reconciling three sources of truth that never quite matched.

Solution

One roster, one clock, one payroll

Shift patterns move into WorkMind. Store managers publish rosters that employees see in the mobile app. Attendance flows in from mobile check-in and store-floor devices — into the same cycle.

Overtime, night-shift premiums and public-holiday rules are configured once, and every store payroll runs on the same rules.

Results

Escalations down two-thirds, month-end quieter

Shift-related escalations to payroll are down 67% quarter over quarter. First payroll ran two weeks after kickoff — including migration from the previous vendor.

Store managers spend their time on their teams, not on reconciling a spreadsheet against a device dashboard.

Customer quote

Illustrative

We were running a scheduling tool, an attendance system and a payroll spreadsheet. Now it is one system — the roster the shift lead builds is the payroll HR runs.

Priya Nair

Head of People, Nexa Retail Group

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